We’re so happy your first experience is with us! Here's a clear step-by-step of our journey together:

1. Initial Contact We meet via an exploratory video call to understand your goals.

2. Choosing Your Plan We help you choose the best fit from our four options.

3. Download the MyEMPORIA app on the Apple Store ou GooglePlay You will be able to manage everything through our app. This will be our main tool of work!

4. Payment We send all the details to finalise your registration.

5. Initial Evaluation You’ll fill out a lifestyle and goal questionnaire. This forms the foundation of your personalised plans.

6. Initial Photos We ask for front, side, and back photos to track your progress. New photos will be requested every two weeks.

7. Personalised Plans You’ll receive your plans within 48 hours after completing the questionnaire on your MyEMPORIA app!

8. Ongoing Support You can ask questions at any time. Your success is our priority!

9. Talk to Our Partners See how they can complement your journey! We offer partner discounts and special prices for consultations.

Yes!

All our plans are available in 3, 6, or 12-month packs, and the longer your commitment, the bigger the discount:

• 3 months → 10% off

• 6 months → 15% off

• 12 months → 25% off
  

It’s the perfect way to commit to yourself, save money, and guarantee consistent results.

Physical and mental well-being go hand in hand.

That’s why we offer psychology sessions at an affordable rate (€20 each), with certified professionals — so you can take care of yourself in a complete way, from the inside out. We’re here to support you in every dimension of your journey.

We don’t want you to suffer with food.

We provide nutrition structures adapted to your lifestyle, your routine, and your needs.

We'll adjust and adapt what you already eat (and love!) to ensure a balanced and, most importantly, sustainable eating routine.

No!

We tailor your training plan to fit your preferences and routine.If you don't like the gym, no problem! We'll help you find a type of movement you enjoy and make it part of your journey.

Whether it's at home, outdoors, or another activity you love. The most important thing is that it’s sustainable for you.

Since we don’t work in person, these photos help us visually assess your starting point and fine-tune your plans more precisely.

They also serve as comparison markers so you can see your evolution over time.

Your photos are used strictly for progress tracking, and only shared as success stories with your explicit consent.

Yes!

Our support is flexible. If you feel your plan or the level of follow-up needs to change, just let us know.

To request a plan change, send us a message on WhatsApp at least one week before your renewal date.This gives us time to make the updates smoothly on both sides.

No!

We believe in freedom of choice. There's no binding contract.

You can cancel at any time, no strings attached, as long as you notify us at least one week before your plan’s end date. This ensures smooth internal updates.

That said, we recommend at least 3 months of coaching to truly see results and build consistency.